Last update: May 5, 2025

Les Cœurs de Marie attaches great importance to the protection and respect of the privacy and personal data (“Personal Data”) of the users of its website (hereinafter the “Site”).

Les Cœurs de Marie undertakes to implement adequate measures for the protection, confidentiality and security of Personal Data in accordance with the regulations in force in France and the European Union, in particular the General Regulation on the Protection of Personal Data EU 2016/679 of April 27, 2016 and the rules of national law taken for its application.

Users are informed by the present charter (the “Charter”) of the practices and processing inherent in the collection and use of Personal Data by Les Cœurs de Marie as data controller.
Consequently, Les Cœurs de Marie invites users to read this document carefully in order to know and understand the processing of Personal Data.

By browsing the Site, users accept the present Charter and the general conditions of use.

Users are required to provide their Personal Data in digital format when using the Site.

1.1 Principles applicable to the collection of personal data

In general, users may browse the Site without necessarily communicating Personal Data to Les Cœurs de Marie. Les Cœurs de Marie collects only the Personal Data required for the purposes of the processing it implements, and ensures a high level of protection. In this respect, the processes requiring the collection of data are the following:

• Collecting and managing registrations and reservations for proposed experiences ;
• Sending confirmations, logistical information and event updates ;
• Secure payment via our third-party service providers Paygreen, Stripe ;
• Improving our services and personalizing the experience on our site;
• Sending of marketing communications or promotions, with your consent.

In this case, the personal information collected from users is at least :

• Name ;
• First name ;
• E-mail address ;
• Phone number ;
• Postal address (if required for reservation) ;
• Online payment information (processed via a secure service provider).

This data is collected in several ways:

When registering for our experiences via online forms;
When booking or paying on our website;

This Personal Data is then kept for the time necessary to fulfill the user’s request. In the absence of concrete fulfillment, they are deleted within the timeframe recommended by the CNIL, i.e. after three years from the date of their collection by the Site, subject to legal possibilities and obligations in terms of archiving, obligations to retain certain data and/or anonymization.

1.2 Site user browsing information

When using the Site or certain services linked to the Site, certain data is collected automatically, such as: IP address, reference of the browser software used, browsing data (date, time, content consulted, search terms used, etc.), operating system references. Among the technologies used to collect this information, Les Cœurs de Marie may use “php” sessions, which store each user’s data using a unique session identifier. These php sessions keep data in memory only as long as users are browsing the site.

Data collected during browsing is thus deleted when the user’s browser is closed, or, where applicable, within a maximum period of thirteen months from the date of collection.

Personal Data are processed by Les Cœurs de Marie in the cases authorized by the regulations in force and under the following conditions:

• Obtaining users’ free, specific, informed and unambiguous consent to the processing of their Personal Data (it is specified that for minors under 18, consent must be given by the legal representative);
• Collection of Personal Data necessary for the execution of the user’s request;
• Compliance with legal and/or regulatory obligations imposed on Les Cœurs de Marie (such as the fight against fraud and corruption);
• Protection of the legitimate interests of Les Cœurs de Marie (such as protecting the security of its computer network).

Only the authorized personnel of Les Cœurs de Marie and its service providers may have access to the Personal Data collected and process them, without prejudice to their possible transmission:

Partners involved in rental management and logistics, such as :

• Concierge services,
• Cleaning and maintenance agencies,
• Booking and payment platforms, to the extent strictly necessary for the proper execution of customer bookings.

To administrative or judicial authorities, in accordance with current legislation and/or regulations, or in response to a legal request.

All recipients of Personal Data are subject to an obligation of confidentiality and undertake to use such data solely for the purposes mentioned.
Les Cœurs de Marie undertakes not to market the Personal Data collected to third parties.

In principle, Les Cœurs de Marie does not transfer users’ Personal Data outside the European Union.
However, in the event that certain technical service providers (in particular online payment services or reservation management platforms) are located outside the European Economic Area (EEA), Les Cœurs de Marie undertakes to guarantee a sufficient and appropriate level of protection for the confidentiality and security of data, in particular by implementing standard contractual clauses approved by the European Commission or any other mechanism recognized by the regulations in force.

No transfer of Personal Data will be made without the prior information of users and, where applicable, the obtaining of their consent where this is required.

Les Cœurs de Marie implements appropriate technical and organizational security measures to protect the Personal Data collected against loss, alteration, disclosure or unauthorized access.
These measures include, but are not limited to, the implementation of security protocols for online transactions, systems for managing access to data, and practices for securing information storage media.

While every effort is made to ensure the security of Personal Information, it is important to note that no method of transmission over the Internet or method of electronic storage is completely secure. Thus, although Les Cœurs de Marie strives to protect its users’ personal information, it cannot guarantee absolute security.

The Les Cœurs de Marie Site may contain links to other internal or partner websites that are not operated or controlled by Les Cœurs de Marie. These sites are subject to their own privacy policies and practices.

Les Cœurs de Marie cannot be held responsible for the content, practices or privacy policies of these external sites. We encourage users to carefully read the privacy policies of each and every site they visit.

In accordance with current regulations, users have several rights concerning their Personal Data collected by Les Cœurs de Marie. These rights may be exercised at any time, subject to proof of identity.

The rights are as follows:

• Right of access: Users have the right to request access to their Personal Data, as well as information about its processing.
• Right of rectification: Users may request that inaccurate personal data be corrected or updated.
• Right to erasure: Users may request the deletion of their Personal Data, in the cases provided for by law.
• Right to limit processing: Users may request the limitation of the processing of their Personal Data in certain situations.
• Right to object: Users may object, for reasons relating to their particular situation, to the processing of their Personal Data under the conditions laid down by law.
• Right to portability: Users may request the return of their Personal Data in a structured and commonly used format, or the transmission of such data to another data controller.

To exercise these rights, users may contact Les Cœurs de Marie by email at the following address:[adresse email de contact] or by post at the postal address given on the site.

In the event of doubt about the exercise of these rights, or in the event of dissatisfaction, users may also lodge a complaint with the Commission Nationale de l’Informatique et des Libertés (CNIL) or any other competent authority.

Les Cœurs de Marie reserves the right to modify this Privacy Policy at any time, in particular to comply with changes in legislation or to adapt its practices to changes in its services.

Users will be informed of any significant changes to the Charter by a notice visible on the Site or by email, as appropriate. Users are advised to consult this Charter regularly to keep abreast of any updates.

The modifications will be applicable as soon as they are posted on the Site, unless otherwise stated. By continuing to use the Site after publication of the modifications, users accept the new conditions of the Charter.

This Privacy Policy is governed by French law, regardless of the location of users. In the event of a dispute concerning the interpretation or execution of the Charter, the parties agree to seek an amicable solution before initiating any legal proceedings.

Failing amicable resolution, the competent court will be that of the Chambéry Court of Appeal, unless otherwise stipulated.